About the role
Want to help make public tenders simple with AI?
"Public tenders" has long been associated with something dry and dull: heavy documents, deadlines that are hard to keep track of, and processes that eat up people's days. We've changed that completely.
Cobrief builds the AI platform that makes tender work fast, clear and actually a bit fun. We're growing more than 300% year over year, have 2,500+ business customers across Europe, and we're automating an industry that touches thousands of billions of kroner every year. Now we're scaling further across Europe. This is a rare chance to join at a turning point where the product has solid traction and you get to shape where it goes next.
Your role: our customers' first point of contact
As a Customer Care Representative you'll be the face customers meet when they need help. You'll translate an advanced AI product into concrete answers people understand, and make sure every interaction leaves customers with a better day.
As an early hire on the care team, you won't inherit finished playbooks, you'll help write them. You don't need to have done this before, but you do need to be curious, service-minded and quick to learn.
What you'll do
With us, you'll:
- Be the front line: Answer our customers on chat and email, solve problems and guide them through the product in a friendly, clear way.
- Help customers get started: Get new users confidently set up and answer the questions that come up along the way.
- Build self-service: Spot recurring questions and write FAQ articles and help content, so customers can find answers themselves more easily.
- Work alongside Coby: Work closely with our AI chatbot, see which answers could be better, and close gaps in the knowledge base.
- Be the customer's voice: Pass feedback and patterns on to the product and engineering teams, so we build what customers actually need.
Who are you?
We're looking for someone who thrives at the intersection of technology and people, who notices that five customers asked the same thing, thinks "there should be an answer for this", and then writes it.
- Service-minded: You get energy from helping others and don't stop until the customer is happy.
- A clear communicator: You make the complicated understandable, in writing and in conversation, in Norwegian and English.
- Curious about technology: You pick up new tools quickly and are comfortable with AI and automation.
- Structured: You like order and spot chances to improve before anyone asks you to.
- Ownership: You take ownership of your tasks and thrive in a fast-paced environment.
Extra kudos if you have some experience from support or customer service, familiarity with tools like Intercom, or an interest in public tenders. Neither is a requirement.
Why choose Cobrief?
Good question! We're a growing startup. That means you get enormous influence on the product, the technology and the direction we take next. You're joining at a genuinely exciting moment at one of Norway's fastest-growing companies.
In addition, you get:
Finances and security
- Competitive pay that reflects your experience, skills and background.
- 5% defined-contribution pension.
- Full pay during parental leave.
- Health insurance.
- A performance bonus when we hit our shared goals.
Growth and meaning
- A learning budget of NOK 10,000 per year for courses, conferences, certifications and professional books.
- A clear path forward. You can grow into a CSM, product or leadership role over time.
- The chance to have real influence on an AI product that simplifies public tenders and contributes to better use of public funds.
Everyday work
- Flexible working hours.
- A home-office package of up to NOK 8,000 for equipment at home.
- Covered mobile subscription and home internet.
- A varied and healthy lunch every day.
- New, modern offices at MESH Nationaltheatret, right in central Oslo.
Culture and social life
- An open culture built on collaboration, feedback and psychological safety.
- Social activities, shared dinners and an annual Christmas party.
Want to hear it straight from the founders?
Check out this podcast episode with two of our founders, Jonas and Even. It gives you a good sense of who we are and why it's so important to have fun along the way.
Does this sound like you?
We're not looking for the "perfect" candidate who ticks every box. We're looking for the right person, someone who cares about helping customers and wants to grow with us.
Don't hesitate! We don't need a long, formal application.
Send us an email at jobb@cobrief.com, and we'll have an informal chat. 🌟